Terms and Conditions
Returns Policy: Provided goods are returned as sold with all our security tags and packaging within 14 days of receipt, we can exchange any goods, send replacements or refund your money.
Refund procedure: please email refunds@vertigodiamonds.com or call 020 7242 3239 for a returns number and shipping details. Calls may be recorded for security purposes
Our promise to you: we will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact 020 7242 3239 - Ask for our complaints department calls may be recorded for security purposes.
Customer service is available 9h30 to 17h00 at 020 7242 3239 Your credit card details are only kept at protx.co.uk - a secure online gateway payment company using encrypted information on a secure server. Protx will send us automatic clearance.
Secure Shopping - All payments are made through Streamline Merchant Services, which is a tried and tested payment system. In addition, we use SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account.
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